"Unable to display the folder" when trying to view inbox, but all other folders are fine
Hi guys, This is with regards to Exchange 2003 Enterprise SP2. We were in the process of moving a mailbox when the store was taken offline. Therefore the mailbox was only partially moved. The store was brought back up fine, however, when trying to access the mailbox, the inbox shows "Unable to display the folder." All other folders are viewable though, including the subfolders under inbox. I can view the inbox if I have the mailbox as an additional mailbox. I've tried moving the mailbox again, which completes fine. And I've tried deleting the mailbox and reconnecting it to the user, and that completed fine. Does anyone have any ideas on how to resolve this? Regards, Simon
September 21st, 2011 11:14am

And you tried creating a new test profile on another machine to test?James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com
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September 21st, 2011 5:19pm

I was testing this from my machine, not the user's. But I have just created a new profile on a new machine and this doesn't resolve the issue. Please note that it is not the entire mailbox that is "unable to be displayed." It is just the inbox. I'm guessing it's something to do with the the mailbox move locking this folder, and not unlocking it when the store went down. But that's just at a guess.
September 22nd, 2011 2:05am

What version of exchange? If 2010 try mailbox repair request. Create a Mailbox Repair Request http://technet.microsoft.com/en-us/library/ff625221.aspxJames Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com
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September 22nd, 2011 2:24am

Sorry, forgot to mention...Exchange 2003 Enterprise SP2. I'll update original post.
September 22nd, 2011 2:46am

Hi guys, I wasn't able to resolve this, so I had to recreate her mailbox. I Exmerged her old mailbox out, deleted it, created a new one and Exmerged everything back in. Everything is working okay now, but this is more a work around than a resolution. Thanks for your time and input James, it was much appreciated. Simon
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September 22nd, 2011 3:54am

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